If you've been reading this shit for a while you may remember a few month ago when my dad stopped my by our house and randomly gave me a brand new 40 inch LCD tv. After determining that the tv didn't fit in our family room entertainment center, this tv motivated us to finish our basement. It was already finished, but it was empty. So, we put the tv down there. We got a nice new sofa. For christmas I got a home theater system and hooked that up. We ordered a bar, and planned a Super Bowl Party. Two weeks ago the bar arrived. The delivery guy said he wouldn't wait around for me to inspect it and told me to sign for it as "to be inspected" to protect myself. When he left I opened it and it was a disaster. Cracks, out of place panels, more cracks, gashes.
I'm not going to go so far as to say Kym likes dealing with Customer Service, but she's good at it. She has lots of practice. She has delt with Comcast's customer service for like 9000 hours. The company immediately had a new bar sent out. Yesterday we got home from work and the side bar was sitting on our front porch. I opened it and of course, it had out of place panels and a giant crack down the side. Kym got on the phone and they sent out another one. The main bar was sitting at the shipping place today and they opened it there, declared it to be ok and will be shipping that today. I'm sure we'll get it and it will be broken and we'll have no bar for our Super Bowl party on Sunday. Plus we now have one and a half $1300 bars sitting in our garage that we were told to dispose of. Meanwhile it's 3 degrees outside every morning and my car freezes while a broken bar sits warm in the garage. I hope the story has a happy ending in which the bar that will arrive today is good, the 3rd side bar will arrive Saturday, we get it all for free for our trouble, and we sell the broken bar on craigslist for a couple bucks. But I'm not holding my breath.